Cuba… oh boy where do I start? It was a fun filled week mixed with both business and a little pleasure. I was rather excited about this trip, as this was my first full dealer get together. I was rather nervous and not sure what to expect, especially with 100 of us crazy Canadians down in Cuba.
As we finally arrived in Cuba I was blown away by the friendliness and welcome the entire group gave me. What an amazing dealer network we have here at Flaman Rentals. Not only that, but we even had our founder Frank Flaman join us. Many dealers enjoyed Frank’s presence in Cuba. The speeches he gave were very informative and it was nice to see dealers interacting with Frank throughout the week.
As this was my first visit to Cuba, it was a surprise to see the culture and way of life Cubans have. Everything from the vehicles to the pace of life is such a shock from what we are accustomed to here in North America.
After all our groups from Saskatchewan, Manitoba and Alberta arrived it was right to business with a meeting first thing Tuesday morning. The week was filled with all sorts of activities and tours. I had the pleasure of organizing the golf tournament, and we had a very good turnout despite the rain. We were only able to finish 13 holes but nobody complained as the course was absolutely beautiful right along the ocean. Thanks to my pro golf partner Wayne Beckett we were able to embarrass our Alberta team of Rocky Amson and Ken Barlott in a little game of best ball. Despite the rain we made the best of it and everyone had a blast.
During the golf tournament, a group organized by Tammy Weightman visited a local school and donated school supplies and small items Cubans just do not have. They also spent a lot of time with the children and the locals were all really appreciative for what our group did. Thanks again to all the dealers and staff that participated.
Other activities we had planned included a full day tour of Havana and a Catamaran trip. Most dealers really enjoyed the Havana tour as it was very informative and nice to see the Cuban culture. A few of us ventured out on our own to local towns such as Varadero, which was very interesting to see. I remember seeing part of the beach that was hit by Hurricane Sandy and it was a shock to see the beach completely washed out and trees wiped out, something we are not used to seeing in Canada.
Throughout the week you could really see friendships and memories being made. It was nice to see this type of bonding happening and I was proud to be part of this team. Although it was tough trying to spend time with all 100 or so people, each day would bring new conversations and opportunities.
As the week wound down, Saturday night we hosted our awards night. This gave everyone a chance to dress up a little and was a perfect night to end off the trip. Prior to this awards night, myself and Barrett Prokopie decided it would be fun to jump out of a helicopter at 13,000 ft over the ocean! Wow, what an unplanned amazing experience! I think I almost had a heart attack that night at the awards banquet. All in all, it was an amazing day I will never forget.
So that in a nutshell was our week in Cuba. Thanks for the knowledge, memories and friendships made. It was our most successful year ever with Flaman Rentals. We have a great group of people both at the corporate level and with our dealer network. I look forward to seeing everyone again next year. ‘Till then take care and all the best in 2013!
Congratulations to the following dealers who won awards:
Most Improved Dealer Sask/Man
Triple D&P Farms LTD – Birsay, SK
Most Improved Dealer AB
Wetaskiwin Bulk Sales
Top Retail Sales Dealer Sask/MB
Horizon Fertilizers – Humboldt, SK
Top Retail Sales Dealer AB
Smoky River Equipment Sales & Rentals
Top 5 Dealers Sask/MB
5 Mardee Enterprises – Brandon, MB
4 B&D Rentals – Cut Knife, SK
3 B&A Petroleum – Swift Current, SK
2 Windthorst Rental Centre – Windthorst, SK
1 Brendonn Holdings – Russell, MB
Top 5 Dealers AB
5 Koch Fuels – Carstairs, AB
4 Wills Welding – Ponoka, AB
3 Ray Agro & Petroleum – Barrhead, AB
2 Wetaskiwin Bulk Sales – Wetaskiwin, AB
1 Keddie’s Rentals – Grand Prairie, ABPosted in Uncategorized | Tagged with Flaman Rentals rental dealers rental meeting awards
As a project manager for Flaman’s marketing team, I am proud and excited to announce we’ve once again been nominated for a Marketing Award. Flaman Group of Companies was named a finalist in the 2012 Achievement in Business Excellence (ABEX) Awards in the Marketing category.
Our team was then encouraged to apply for the provincial ABEX award after receiving the Saskatoon Awards for Business Excellence (SABEX) award for Marketing in May. On September 5, we waited with baited breath for the announcement of the ABEX finalists and were thrilled when we were listed.
The nominees for Marketing this year are:
Flaman Group of Companies
Refresh Enterprises Inc.
Century 21 Diamond Realty
S&E Trusted Online Directory
Silver Star Salvage
The ABEX Awards are Saskatchewan’s largest celebration of private sector achievement. The event is hosted by the Saskatchewan Chamber of Commerce. The awards are open to any private sector business registered within the province, regardless of size, location or industry. In total, 46 nominations from Saskatchewan businesses were selected as finalists within the 10 ABEX categories.
At Flaman, we’re honoured to be nominated for this prestigious award. We work very hard to have a marketing plan that’s both strategic and creative but that ultimately offers up to our customers the products and services that they need.
“The quality and diversity of these finalists really showcases the way in which Saskatchewan’s economy is taking a leadership role within Canada, and across the global stage,” said Steve McLellan, CEO of the Saskatchewan Chamber of Commerce in a press release.
This year’s ABEX awards gala is set for October 20th at the Delta Hotel in Regina, and is themed as a tribute to commemorate the 130th anniversary of the Royal Canadian Mounted Police. For more information visit www.saskchamber.com
Posted in Uncategorized | Tagged with award marketing ABEX business award Saskatchewan Flaman
For the third year in a row, Flaman Rentals in Saskatoon has been named a Consumer Choice Award Winner. This division of Flaman rents out enclosed and flat deck trailers, along with agricultural equipment like discs, land rollers or mowers.
I recently attended the Consumer Choice Award ceremony with our marketing VP Steve Whittington at the beautiful Delta Bessborough in Saskatoon. We got to sip champagne and rub elbows with a lot of great business owners in the city, and of course, celebrate our own success!
This award is special because the winners are picked by our customers. It means a lot to us that people recognize our efforts to offer great customer service. We were also very pleased to win a Consumer Choice Award three years in a row. This means our team is consistent taking care of our customers’ needs. And we’re proud of that!
What’s great is that the Consumer Choice Award is becoming a trusted name in the Saskatoon area. Looking at the other winners gathered in the room that night, we knew we were in good company amongst other top businesses in Saskatoon.
A big “thank you!” is due to our rental team in Saskatoon for all their efforts and hard work every day and to our customers for continuing to choose Flaman Rentals.
Steve Whittington (middle) receiving our award from Saskatoon Mayor Don Atchison and Consumer Choice Award President Marcel Sbrollini
Jennifer Thompson arriving at the awards ceremony.
Posted in Uncategorized | Tagged with Consumer Choice Award Flaman Rentals trailer rentals agricultural equipment rentals customer service Saskatoon
Good companies often win awards but what about their customers? Shouldn’t they be recognized? Are they not part of the reason for the award? At Flaman Group of Companies this year we have won two awards: Consumer Choice Award and SABEX Marketing Award.
With both of these awards, it would be easy to position the employee efforts as the reason for the awards. Certainly the Consumer Choice Award is directly correlated to outstanding customer service by the staff and a marketing award is due the creative efforts of the marketing team.While both of these facts are true, there is more to each story.
Let’s start with the Consumer Choice Award. Obviously customer service is an important factor, but so is customer convenience and variety of choice for product offerings. Customer Service is the number one value of Flaman Group of Companies (FGC) so we will take credit for that, but how did the other two factors, convenience and variety of choice evolve?
The other two evolved by listening to loyal, engaged customers – customers who asked for more from FGC: more hours of operation, more product choice. It is these award-winning customers who pushed us to be better and by meeting their needs we ended up serving more people, more effectively. Without these loyal customers we would not have won the Consumer Choice Award.
But how do customers influence marketing? Is not marketing self serving for a company, designed solely to convince customers to buy product? Advertising can be, but The Great Stuck in Muck Photo Contest and Sled’N Snap contest are both examples of customers coming to Flaman Group of Companies with an idea. FGC then took the idea and marketed it because we have the resources. Additionally, both contests rely on user generated content to make them come alive. So in the case of these marketing contests all FGC did was build the ball park,so to speak. It was our customers that showed up and played a great game that drew in the crowds, some of whom purchased our products.
In 2012 FGC won two awards. The staff worked hard and deserved to be recognized for their efforts, but our customers worked hard and should be recognized as well.Posted in Uncategorized | Tagged with marketing communications award customer service Consumer Choice Award SABEX Award
On May 17, I had the honour of attending the Saskatoon Awards for Business Excellence (SABEX) ceremony. Flaman was named a finalist in the Marketing award category.
This was a very exciting nomination for us. The SABEX awards honour businesses in Saskatoon and area in a variety of categories, such as Marketing, Customer Service, New Business and Business of the Year. Winners are selected from the finalists by a group of their peers. It meant a lot to us that we were recognized for our efforts by business leaders in our community.
This was the first time Flaman was named a finalist for a SABEX award.The ceremony was held at Prairieland Park, which had been decorated in a glamorous 1950s theme. After a delicious supper, the awards began, and I have to say I sat on the edge of my seat until our category was announced. We were up against three other great local businesses, so I was pretty nervous. When they announced the winner of the Marketing award was Flaman Group of Companies, I couldn’t have been happier! Our tables clapped and cheered as Steve Whittington, our VP of Marketing, accepted our award.
This award means so much to us. As a member of the marketing team, I know firsthand how much work goes into our marketing programs. We handle marketing for multiple stores, in many diverse divisions like fitness, trailers, grain cleaning and ag. Along with traditional advertising and marketing, I feel that Flaman is leading the way with things like our websites and online community building.
The goal of our marketing department is to give our customers what they want and create content that is engaging and interesting. To me this is exemplified in our “Great Stuck in the Muck” photo contest. This contest was created as a way for farmers to share photos and stories about getting stuck, which is a universal problem for anyone working outside. This contest quickly grew to be much more than just a photo site. It’s now known as “Facebook for Farmers” across Western Canada. This site was a way we could give back to our customers and I think it worked. The website regularly gets thousands of visitors each month and many more when voting is happening.
I am so proud of our team! Along with those from our Saskatoon office, we have a strong team of marketers and web designers from all our locations. It truly was an honour to be named a finalist and of course we are so thrilled to be recognized as a leader in the business community. Thank you to the Saskatoon Chamber of Commerce and all those in the company that contribute to our success.
Posted in Uncategorized | Tagged with marketing awards business Saskatoon Sabex
For the second year in a row, Flaman Rentals has received the Consumer Choice Award for the best Equipment Rental dealer in Saskatoon.
“This award speaks well for the service we strive to give our customers,” says Ellery Erb, the rentals manager at Flaman Sales and Rentals in Saskatoon.
“Our goal is to have quality equipment and trailers to suit the customer’s needs, friendly service at the counter and fair pricing. I think all of those factors combined are what helped us win this award again.”
Consumer Choice Awards are handed out annually in cities across Canada in a variety of categories. The awards are based on answers from accurate surveys conducted by a third party research firm, Leger Marketing. Leger Marketing looks at various industries in each city and interviews a sample of people that represents the majority of that city’s population.
The first round of research determines the nominees for each category and a second survey asks people which of the nominated companies is their choice for the year.
Erb says it’s especially important that this award was voted on by customers, as customer service is the rental division’s number one goal.
This year’s awards were presented at a dinner and gala June 23 at TCU Place attended by a host of dignitaries including Saskatchewan’s Lieutenant-Governor Saskatchewan’s David Barnhart and Saskatoon Mayor Don Atchison.
Flaman Rentals in Saskatoon employs four full time employees and offers a fleet of 48 trailers and various agricultural equipment for rent.
Steve Whittington, an executive at Flaman, accepts the Consumers Choice Award for Flaman Rentals in Saskatoon.
Posted in Division News | Tagged with Rentals Consumer Choice Award trailers equipment Flaman award customers Saskatoon